LotTech Voice handles customer calls while your service advisors focus on the work only humans can do.
LotTech Voice is your always-on call answering solution, purpose-built for service and parts departments.
Software designed by dealers for dealers
We designed LotTech Voice to be as minimally invasive as possible. Onboarding is simple. Depending on your needs, LotTech Voice can either take over an existing phone number, an extension, or we can provide an entirely new number for you. All incoming data populates on our centralized dashboard, and is imported into your DMS. Spend more time with your customers and less time on the phone.
Who we serve
No more guesswork.
Your biggest headache? Pulling the correct part, and having it ready in time for customers. While managing hundreds of requests this is hard enough, but add in potentially incorrect information from customers, and tight deadlines, this problem intensifies. LotTech Voice uses VIN decoding, and information from your DMS to make part pulling and identification easier than ever. Communicate with your service team through the dashboard to make sure requests are completed on time, and customers are kept in the loop.
The complete picture of your fixed-ops performance.
Fixed ops is the profit engine, but only when every department runs in sync. Inefficiencies in parts ordering and bottlenecks at the service drive quietly erode your margins and customer retention rates.
LotTech Voice gives you a bird's-eye view of your entire fixed-ops operation with centralized analytics and cross-departmental insights. Monitor call volume, track the status of customer requests, and see exactly where time is being wasted across your departments—all in one platform. When you save your staff time across the board, the impact cascades through the entire operation: parts teams move inventory faster, service advisors close more ROs, and your whole fixed-ops department runs leaner and more profitably. When you can see the whole picture clearly, you can make the decisions that drive profitability, strengthen customer retention, and build a reputation that brings customers back.
Visibility and control, without the headaches.
You’re responsible for the big picture: profitability, customer satisfaction, and operational efficiency. But interruptions, missed calls, and process bottlenecks make it hard to keep your team focused and your numbers trending up.
LotTech Voice gives you real-time visibility into call volume, response times, and completed requests—so you can spot issues before they become problems. By automating routine calls and ensuring every customer gets a fast, accurate answer, you’ll see higher CSI scores, more upsell opportunities, and a smoother operation across your service and parts departments.
Stay in the bays, not on the phone.
You want to help customers and close tickets—not get pulled away by ringing phones and repetitive questions. But every interruption slows you down and impacts the customer experience. LotTech Voice answers every call instantly, handles routine requests, and only involves you when your expertise is truly needed. That means more time in the bays, faster service, and happier customers—without the constant distractions.
Service cars (and clients) faster
Capture every opportunity and deliver on every request.
While your advisors handle walk-ins and technicians pull inventory, LotTech Voice expertly navigates VIN-specific variations and confirms compatibility down to production dates and assembly plants. It schedules service appointments and creates parts order requests without your team needing to pick up the phone.
How it works
LotTech Voice seamlessly integrates with your existing DMS and can be fully branded to match your dealership's identity, even offering voice cloning. With incredibly low latency and deep understanding of automotive terminology, it seamlessly collects all the critical information your team needs. LotTech Voice is the only AI-voice solution on the market offering VIN decoding, helping your team identify the correct parts faster than ever.
Customer Calls
When a customer contacts your dealership, the LotTech Voice agent answers the call, asks for the customer’s VIN or license plate number, and helps them order parts or schedule a service appointment.
Requests
After decoding the customer’s VIN, LotTech Voice populates customer requests and relevant details in your LotTech Dashboard and your DMS/scheduler.
Confirmation
All LotTech Voice requests are reviewed by a fixed-ops employee to ensure accuracy.
Delivery
Requests are tracked through completion in your LotTech Dashboard, ensuring your fixed-ops teams are in sync and can deliver timely service to your customers.